Terms:

DELIVERY SCHEDULE
We deliver to the Continental USA and all countries across the globe. Carriers include UPS, DHL, Fedex and the US Post Office. With these services you can expect to RECEIVE your order fast and at the least expense.

DROP SHIPMENTS
This is available to customers with approved credit terms, prepayment, paypal or credit cards. There is no additional charge for this service; however, these orders require a hardcopy P.O. faxed to us with the delivery information on it as an authorization to do so.

BACKORDERS
If our inventory is depleted on an item, we will backorder it and ship it as soon as it is available.

PRODUCT GUARANTEE
We must be notified of any product defect within 10 business days following ship date. Defective products must be returned in the original cartons with all original pieces, packing materials, and manuals. If a product proves to be defective, it will be repaired or replaced immediately.

RESTOCKING FEE
Any good-item return will be subject to a 25% or $25 (which ever is greater) restocking fee. Products returned as defective will be tested; if our technicians determine the product is not defective, the customer will be notified to take it back at their expense.

RETURNS
Please contact an ECR - Intl representative to obtain a Return Merchandize Authorization number. The Customer  RMA # is valid for 10 business days from the date issued.